Listen now by following these links:
Podcast: Seeing Your Office Through the Eyes of Your Patients with Kris White of The Center for Exceptional Experiences
Kent Bottles interviews Kris White, RN, Senior Hospital Director, The Center for Exceptional Experiences, Spectrum Health, Grand Rapids, Michigan. Kris talks about seeing your office through the eyes of your patients and how to make sure that every patient who visits your facility has an exceptional experience. She shares her own experience and reveals the resources that you can use to improve patient satisfaction.