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Podcast: The Importance of Follow-Up: Why Is It My Responsibility?
From an article by Veronica McGrath, M.S. in The Journal of Medical Practice Management. Like poor communication, poor office management can create ill-will among patients and can actually contribute to negligence itself. It is imperative that every office have a system for tracking test results and referrals to ensure that patients do not "fall though the cracks". There are several types of effective tracking systems. But, the key to a good follow-up system is to use the system.