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Podcast: Trusting the Boss
In this 20-minute podcast, Judy Capko, best-selling author of Secrets of the Best-Run Practices, 2nd Edition, discusses the issue of "trust" in the medical practice. Since the concept of trust keeps coming up between physicians, managers and staff members...what are the key issues and the ripple effect? Judy describes how destructive a lack of trust can be in the practice, how the physician and manager sometimes get caught in the crossfire with staff members, how to foster trust between all layers of an organization and lastly, how to regain trust one it has been compromised.