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Productivity in the Healthcare Workplace
I have a theory about human behavior and productivity in the work place -- specifically concerning health care business offices. This theory -- my theory -- if rendered true (or even half-true) is troubling. Here it is:
The thesis rests on the assertion that business offices resources need to be expended in support of the three C's of the revenue cycle: Cash, Cost and Customer Service.
If activities (behaviors) do not lead back in support of one of these raisons d'etre, then they should be abandoned -- or, at least prioritized below those who do.
The wasted productive time is not the time spent hanging around the water fountain, or personal phone calls, or just plain cussedness--rather it comes from disorganization and lack of prioritization of critical activities. It is due to a lack of an understanding of success indicators, and non-assertive management of problem employees.