Podcast Library - Listed by Channel
General Practice Management
Those Maddening Phones - Are They Wasting Your Time?
Judy Capko, Author of the Best-Seller Secrets of the Best-Run Practices and her newest book (publishing March 1, 2008) Take Back Time: Bringing Time Management to Medicine, discusses in this 20-minute podcast why medical practices have such trouble with phone demand and she provides concrete tips and solutions to help the problem. Judy covers how to audit your inbound calls, getting to the root of the "system" vs. the "staffing" problem, how to train staff for good telephone skills, and why a common complaint from patients is the insensitivity of staff members on the phone.
Lean Healthcare in the Medical Practice
Donna Weinstock of Office Management Solution discusses, in this 20-minute interview, the popularity of lean healthcare, provides detail on the "7 wastes" and describes the criteria for determining if a process or system in a medical practice needs to be streamlined. What can medical practices learn from TPS - Toyota Production Systems? Donna Weinstock will tell you...and she will also describe steps on how a medical practice can become a "Lean" provider.
The Ultimate Partnership: Getting Patients on Your Side
Judy Capko, Author of the Best-Seller Secrets of the Best-Run Practices and her newest book "Take Back Time: Bringing Time Managmenet to Medicine", discusses in this 20-minute podcast how to get patients on your side. She explains why patients are becoming even more demanding, what patients really want from their doctors, how practices can take advantage of technology to partner with patients, how to effectively use a practice website and how to make a medical practice more friendly...and what it takes to create a true partnership with patients.
Interview with Deane Waldman, MD on the Process of Medicine
In this 20-minute podcast interview, Deane Waldman, MD, explans the theory of sound "process" and how to balance the need for efficiency with the patients' needs to talk and to have doctors listen. His theory of the "process of medicine" rather than the "practice of medicine" is thought-provoking. An ongoing dialog about the cause of dysfunction in our healthcare system, and suggestions for solutions is Medical Malprocess, a blog by Dr. Waldman at http://www.thesystemmd.com
Interview with Linda A.Brown, CMA, (AAMA) President of the American Association of Medical Assistants
In this 20-minute podcast interview, Linda A.Brown, CMA, (AAMA) President of the American Association of Medical Assistants discusses the varied and important roles a medical assistant can have in a medical practice -- both from a clinical and an administrative perspective. Also, In its March 2008 issue, the Journal of Medical Practice Management published "Roles for CMAs (AAMA) Enhance Quality and Effectiveness of Care." The article explains how employing the CMA (AAMA) is "proving to be a cost-effective way of providing high-quality care." The article also describes a new frontier for the profession, detailing how researchers are exploring new roles for the CMA (AAMA) that will enhance efficiency and patient compliance. Those interested in a copy of the article can contact Greenbranch Publishing at email@example.com.
Starting a Successful Medical Practice
In this 20-minute podcast, Marc Halley, MBA, of The Halley Consulting Group, LLC and Editor of the new book, The Medical Practice Start-Up Guide, (available August 18, 2008) discusses the competitive forces that new doctors face in the marketplace, the top five things that new physicians can do to protect their business, options for financing a practice start-up, how new doctors can find patients for their practice and how doctors can look for the best staff members and the concept of the "highest and best use of staff members." The Medical Practice Start-Up Guide (ISBN 978-0-9814728-2-6) can be ordered at http://www.mpmnetwork.com or by calling 800-933-3711.
Managed Care Contracting, Top Considerations
Susan Childs, FACMPE, of Evolution Healthcare Consulting, in this 20-minute podcast, discusses the most important aspects to consider when negotiating a managed care contract, how to convey the value and culture of your practice to insurance companies, the threat to terminate a contract (should it ever be done?), the most important contract language to address and strategies to use to keep up with the timeline of your contracts. Evolution Healthcare Consulting www.evohcc.com
Disease Management in the Medical Practice
20-minute podcast interview with Charles A. Peck, MD, FACP, Chief Medical Officer of LifeMasters, where he discusses the following: Why doctors should be aware of disease management and embrace the concept, what exactly is disease management and how it works, the common misconceptions about DM, the benefits of a disease management program in a medical practice, and the important indicators that disease management tracks and how it can work for physicians in the pay-for-performance era. http://www.lifemasters.com
Compliance in the Medical Practice
In this 15-minute podcast hear Joanie Cochran discuss how Compliance does not have to be a labor and monetary intensive project, how you can web access very specific information regarding Compliance, how is Compliance being incorporated into current and future government initiatives, and why Compliance is (and will continue to be) at the forefront of physician practices.
Long Term Disability Insurance and the Physician Practice
In this 20-minute podcast, attorneys Jason Newfield and Justin Frankel from Frankel and Newfield, Attorneys at Law discuss the meaning of "dual occupation" in the claims process, the importance of specialty language, common misconceptions about the specialty letter, the definition of residual claims and why they matter, opportunities and pitfalls to backdating of claims, and the major misconceptions surrounding group disability policies, private policies and association policies.
Streamlining Workflow in the Medical Practice
The author of the best selling book, Take Back Time: Bringing Time Management to Medicine discusses in this 20-minute podcast the hot topic of "Workflow" in the medical practice, the most important issues to increase efficiency, how the economy is bringing these workflow issues into the spotlight, the low-down on doctors and their schedules, how can staff really implement change, how to adopt inexpensive tech tools and why quality is essential in the discussion about workflow.
Smart-Sourcing for the Medical Practice
Judy Capko the author of Secrets of the Best-Run Practices and her most recent book, Take Back Time: Bringing Time Management to Medicine discusses in this 20-minute podcast the meaning of "smart-sourcing," the most common functions outsourced in the medical practice, strategies on how the practice can identify what they want to outsource, confidence levels in selecting a vendor, and how you maintain control when the work is being done outside of the office.
M.A.D. Leadership for Healthcare: Proven Strategies for Getting People to Do What You Want Them to Do
In this 20-minute pocast, Wendy Lipton-Dibner, MA, author of Best-Selling new book, M.A.D. Leadership for Healthcare: Proven Strategies for Getting People to Do What You Want Them to Do discusses the formula of M.A.D. Leadership -- M for Motivate, A for Align, D for Differentiate -- the formula that the author has used to help hundreds of practices to make significant changes in the ways they work and relate to people. These proven techniques of "getting people to do what you want them to do," are helping doctors and dentists see major increases in their practice revenues. The book published in May, 2009 to rave reviews and is under consideration at a number of medical, dental and health administration schools as part of the required curriculum. The launch of this book is perfect timing -- who is going to help doctors and administrators get through this time of pending health reform change? Who is going to help doctors weather the "people issue," while selecting and installing an EHR System? Who is going to make sure practices thrive and succeed so that the practice stays in business? Practices need a fast-track model to get doctors, staff and patients to work together and this exciting new book is the answer. www.madleadershipforhealthcare.com
RVUs (Relative Value Units) and Physician Compensation
n this 20-minute podcast, Max Reiboldt and Justin Chamblee of the Coker Group, www.cokergroup.com discuss RVUs and physician compensation, the type of specialties being compensated via RVUs, the differences in private practice and hospital employment, the common pitfalls of these types of compensation plans, show health care reform might have an impact on RVU-based compensation plans.
Things to Consider Before You Sign a Lease or Buy Land or Space
In this 20-minute podcast hear Larry Brooks, Architect and Principal of Practice Flow Solutions www.practiceflowsolutions.com discuss the factors a physician or practice administrator should consider before choosing a new location, how to calculate the space and parking area needed, crucial information about patient flow to promote efficiencies, how the shape and configuration of the space has an impact on the practice, and how to choose a location, including pitfalls to avoid. Larry's firm focuses on helping medical practice efficiencies by identifying and solving problems in patient, staff and doctor flow.
Dealing with a Multi-Generational Staff
Judy Capko, best-selling author of Secrets of the Best-Run Practices, 2nd Edition, discusses in this 20-minute podcast, the strategies for dealing with mult-generational staff members including the Baby Boomers, Generation X and Generation Y staff members. She describes how these generations are categorized, what makes them so different from each other, how a manager can work with these groups and foster a cooperative spirit. Judy's new edition of her Secrets of the Best-Run Practices, 2nd Edition is available at www.greenbranch.com
Trusting the Boss
In this 20-minute podcast, Judy Capko, best-selling author of Secrets of the Best-Run Practices, 2nd Edition, discusses the issue of "trust" in the medical practice. Since the concept of trust keeps coming up between physicians, managers and staff members...what are the key issues and the ripple effect? Judy describes how destructive a lack of trust can be in the practice, how the physician and manager sometimes get caught in the crossfire with staff members, how to foster trust between all layers of an organization and lastly, how to regain trust one it has been compromised. Judy's new edition of her Secrets of the Best-Run Practices, 2nd Edition is available at www.greenbranch.com
The Physician's Guide to the Business of Medicine: Dreams and Realities
In this 20-minute podcast hear Jeffrey Gorke, author of the new book, "The Physician's Guide to the Business of Medicine: Dreams and Realities," gives hints for physicians as they search for their first job (or a change in job) -- how to size up a practice, the questions that must be asked, and why it is crucial for physicians to understand the "business" of medicine. His no-nonsense book is broken down into 2 parts: the job search and the business component of the job search. MDs will find this play book essential as they look for their dream practice -- and this book will better prepare practice administrators and physician partners for positioning the practice as they recruit new physicians. Jeffrey Gorke, www.castlegatemanagement.com
Dealing with the Grouchy Patient with Judy Capko
In this 20-minute practical podcast, Judy Capko, author of the runaway
Give Your Practice an Image Overhaul with Judy Capko
Judy Capko, author of the runaway best-seller, Secrets of the Best-Run Practices, 2nd Edition, discusses in this 20-minute podcast, why Image Overhaul of the medical practice is a critical topic and activity for all medical practices, how to tie the key elements of "image" to a practice, why an image is more than a new logo and letterhead, how to broach the subject with physicians and staff members who may sensitive